- FPA take great care of the dogs undergoing hydrotherapy, the pool and the equipment used. However, all dogs receive hydrotherapy treatment entirely at their owner’s risk.
- Every session must be paid for on the day of treatment and a £5.00 deposit will be taken to secure your booking. Furthermore, no refund can be given on pre-paid packages offered by Four Paws Aqua. However, there is no expiry date on these sessions and so they can be booked in accordance with the owner’s convenience.
- No hydrotherapy treatment will be given without a registration form signed by a veterinary surgeon. ( we ask you for your details so we can fax your dogs details off to the vet the vet will fax your registration back to us.)
- Dogs with gastric upset, kennel cough, eye infection or are otherwise unwell, will not be treated. We would appreciate 24 hour cancellation notice in such cases.
- Owners entering the pool with their dogs do so at their own risk and a disclaimer form must be signed.
- Please notify FPA if, the dog’s health or condition worsens, or if the veterinary surgeon advises against any further treatment.
- FPA reserves the right to refuse treatment to any dog.
- Owner's are requested not to feed their dog for at least THREE hours before attending an appointment, and to ensure that the dog has done it’s ablutions before arriving. A surcharge of £50 will be made for dogs that defecate in the pool. It is the owner’s responsibility to poop-a-scoop after their dogs, whilst on company premises and its surrounding environment. Poop-a-scoop bags are available on request.
- FPA reserves the right to cancel any session .e.g. In the case of a power failure. Please ensure that we can always contact you by telephone. E.g. Mobile number.
(See registration form)
- Please keep your dog on a lead and under your control when not actually in the pool.
- FPA cannot be held responsible for any loss or damage to vehicles or personal property or loss or injury to any person or dog whilst on company premises, however caused.
- Please wear sensible shoes with non-slip soles during your visit as the floors can become slippery when wet. Anyone in the pool area can get splashed during a hydrotherapy session.
- Payment is by cash and debit cards or credit cards.
- We reserve the right to use video/photographic equipment during hydrotherapy sessions
- We also reserve the right to use the footage taken during these sessions
- Photographs and videos cannot be taken unless prior permission from Karen is obtained.
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